This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Frequently Asked Questions

If you have a question, please consult our list of frequently asked questions below!

Orders & Shipping

How do I return my order?

Please check our returns policy page for more details.

If you would like to return your order, send an email to support@playplanetkids.com and include any photos for faulty items.

Please not that for change of mind returns, all items must be in their original packaging with no sign of wear and use. The cost to return a change of mind item is not covered by play planet.


If you have any questions about the return process, please contact our customer service team for assistance at support@playplanetkids.com. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

All orders must be returned within 30 days.

Once we have received the order return, the refund will be processed within 14 business days.

Are there any shipping costs?

Due to the bulky nature of our products, shipping rates are calculated and displayed at checkout.

Can I still change my order?

If you want to change your order, please send us an email to support@playplanetkids.com. We will see what is still possible.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by email. This way you can track your order.

Keep in mind that it can take up to 48 hours before the parcel tracking is available. Can't track your package after 48h? Please send us an email to support@playplanetkids.com and we will contact the shipping company.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Don’t forget to use code NEW5 for 5% off your first purchase!

Cart

No more products available for purchase

Your Cart is Empty