Due to the bulky nature of our products, shipping rates are calculated and displayed at checkout.

• When your order has shipped, you will receive an email notification from our shipping platform “Interparcel”, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
• If you haven’t received your shipping information within 3 business days of receiving your order confirmation email, please contact us at contact@playplanetkids.com with your name and order number, and we will look into it for you.

If you want to change your order before receiving your shipping information, please send us an email to contact@playplanetkids.com with your changes.
It is still possible to change your order after it has been shipped, but there may be additional shipping charges to arrange a return and new shipment.

Please check our returns policy page for more details.

• Please note that for change of mind returns, all items must be in their original packaging with no sign of wear and use.
• For a change of mind return, the customer is responsible for the return cost of shipping.
• Original shipping costs are not refundable for change of mind returns.
• In the event that your product arrives faulty, please send an email within 2 days of receiving your item to contact@playplanetkids.com and include any photos for faulty items.
• If you have any questions about the return process, please contact our customer service team for assistance at contact@playplanetkids.com. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
  

• All change of mind returns must be lodged within 30 days.
• All return requests will be assessed within 3 business days of receiving the request.
• Return shipping times may vary depending on the courier and sender state.
• Once we have received the order return in it's original packaging without any sign of wear, the refund will be processed within 5 business days.